Everything you see here is handmade by Impact-Toys. There are only two of us making these items in our UK workshop so we ask customers to be patient when waiting for their custom orders to be completed.
Estimated Dispatch Time for Off-The-Shelf Orders: (i.e. anything on this page https://www.impact-toys.com/product-category/off-the-shelf/)
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1-3 days from reciept of cleared funds (bank transfer on the day of transfer, paypal (excluding e-cheques) same day, credit cards (including debit cards) on the card processor 7 days)
Estimated Waiting Times for Custom Orders:
Please check the bolg on this website for up to date changes to our waiting times
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Whips typically: 16-20 weeks but can be longer depending on workload
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Floggers and dragons typically: 16-20 weeks but can be longer depending on workload
We will keep in touch with you if anything changes with your order so please do not worry if you have not heard from us in that time. I also make regular blog posts about the order list and waiting times and what is happening that may delay things in the website blog so you dont even have to email me
Shipping:
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Standard shipping – 7.50 (Signature required, insured up to £50)
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Special delivery – £12.00 (Signature required, tracked, insured up to £500)
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International postage – £15.00 (Signature required, tracked, insured up to £50 – if you require additional insurance, please contact us)
Please note that if a parcel is lost or damaged in transit, we will help you to file a claim with the postage provider to re-claim to cost of the order. If you choose a shipping method with a lower insurance limit than the value of your items, we will refund up to the value of the insurance or offer a replacement item up to the value of the insurance.
Import Duties:
The prices we charge cover the cost of the goods and the prices charged by the postal provider for the delivery service. Any additional fees, such as import tax and admin charges from the postal provider, are the responsibility of the customer. We do not quote these fees or charge an additional to cover them. Import fees vary by country so we advise that if you are ordering from outside of the EU, you familiarise yourself with your country’s customs and import laws.
If you buy products from us that are subsequently seized and/or destroyed at the point of import, due to being illegal to import into your country, we are not liable to provide a refund or re-ship the goods.
Goods and their value will be declared on the appropriate customs paperwork. We will be discreet where possible (e.g. simply putting ‘costume accessories’ for our floggers, for example) but we will give as much information as we feel is necessary. Singletail whips are always labelled as ‘whips’ unless requested otherwise, as whips are widely used for non-kinky purposes such as performances, hobbyist whip cracking and animal control.
Packaging:
Our goods are sent out in plain post bags or recycled boxes. There is no mention of Edgeplay or the nature of the goods on the outer package. We enclose a dispatch note containing details of the order which is affixed to the package in a ‘documents enclosed’ sticker, folded in such a way that only the customer address is visible. If you would prefer a simple address label and for the dispatch note to be enclosed inside the package, please note this when you place an order.
Please note – in the case of orders being dispatched outside of the EU, we have a legal requirement to accurately describe the contents on the customs label. We will not falsify the contents or their value.
