We want you to enjoy the toys we make and the experience of shopping on our site. Your satisfaction gives us the warm-fuzzies and inspires us to keep improving.

If for any reason you are unhappy with the service and toys you have received, please let us know and we’ll do our very best to make it right for you.

If you buy our hand crafted ‘Ready To Ship’ items you can cancel the order for any reason within 14 days of receipt of the toys and we’ll send you a refund, as long as you return them and haven’t used them.

If you buy one of our hand crafted toys that is made to your specification, hand made to order or modified for you and it contains a crafting fault we will offer a free repair or replacement and cover the cost of return postage.

For more detailed information on our returns and refunds policy, please see our terms and conditions.

Please be aware that in the event of missing or damaged parcels, we only offer refunds or replacements up to the value of the postal insurance you chose when ordering, so if you are spending more than £50 please consider opting for our higher insurance postage rates – click here for more information on delivery costs.