We are constantly striving to improve our delivery costs and service to you. We are committed to making sure you get your toys quickly, safely and at an excellent price.
We offer two delivery services for our UK customers.
Up to £50 postal insurance
Up to £500 postal insurance
We aim to send out all of our ‘Ready To Ship’ toys within 1 working day of ordering, but this can sometimes be delayed due to factors outside of our control. If you have not received your ‘Ready To Ship‘ toys within 7 working days, please get in touch!
If you are out when your parcel arrives, you should be left with a card that gives details on how you can claim your parcel. All our parcels require a signature to confirm delivery but rest assured that if you are out parcels will be kept safely for you at your local post office or delivery depot, ready for you to collect or arrange re-delivery.
Any concerns about delivery, including missing or damaged parcels? You know what to do.
We ship worldwide and have two delivery services for our international customers
Standard international shipping:
If you want to boost your international shipping insurance from £50 to £250, you can! Or you can select this option to add additional tracking for your parcel
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We aim to send out all of our ‘Ready To Ship’ toys within 1 working day of ordering, but this can sometimes be delayed due to factors outside of our control. If you are ordering from abroad have not received your ‘Ready To Ship‘ toys within 28 working days, please get in touch!
For more information about international orders, including customs declarations and import duties, click here.
Sadly, our custom orders take a little longer to process. We aim to have these made within 6-8 weeks of ordering. We do not send out anything that we are not 100% happy with and because everything is handmade by just myself it takes us a little time to get your toys to you. (any significant changes to the delivery schedule I will keep updated in the website blog)
We don’t generally contact customers during the 6-8 week period unless there is a problem with making your order, so please don’t worry if you don’t hear from us! For more details about our custom work and waiting times, click here.
If you want toys made in time for a special occasion, or want to be sure your ‘Ready To Ship’ toys reach you by a specific date, please get in touch before ordering.
For more information about delivery, shipping and waiting times, check out our terms and conditions.