Delivery Information UK and International

We are constantly striving to improve our delivery costs and service to you. We are committed to making sure you get your toys quickly, safely and at an excellent price.

UK Delivery

We offer two delivery services for our UK customers.

Standard shipping: £7.50 Up to £50 postal insurance Signature required
Upgraded shipping: £12 Up to £500 postal insurance Tracked Signature required

We aim to send out all of our ‘Ready To Ship’ toys within 1-3 working days of receiving cleared funds, but this can sometimes be delayed due to factors outside of our control. If you have not received your ‘Ready To Ship‘ toys within 7 working days, please get in touch!  ready to ship items are the items on this page only any other items are classed as custom order

If you are out when your parcel arrives, you should be left with a card that gives details on how you can claim your parcel. All our parcels require a signature to confirm delivery but rest assured that if you are out parcels will be kept safely for you at your local post office or delivery depot, ready for you to collect or arrange re-delivery.

Any concerns about delivery, including missing or damaged parcels? You know what to do. 

Cleared funds What does this mean?

Cleared funds are when the funds hit out bank account we do not ship goods without cleared funds this is to prevent fraud and for your protection as much as our own 

  • Paypay excluding e-cheques same day
  • Paypal e-cheques vary Paypal will give you an estimate
  • Bank transfer on the day you make the transfer
  • Credit / Debit card  7 days (non paypal) 

International Delivery

We ship worldwide and have two delivery services for our international customers

Standard international shipping:

£15

If you want to boost your international shipping insurance from £50 to £250, you can! Or you can select this option to add additional tracking for your parcel

£3.50 Add to cart

We aim to send out all of our ‘Ready To Ship’ toys 1-3 working days after receiving cleared funds , but this can sometimes be delayed due to factors outside of our control. If you are ordering from abroad have not received your ‘Ready To Ship‘ toys within 28 working days, please get in touch! ready to ship items are the items on this page only any other items are classed as custom order

 

Cleared funds What does this mean?

Cleared funds are when the funds hit out bank account we do not ship goods without cleared funds this is to prevent fraud and for your protection as much as our own 

  • Paypay excluding e-cheques same day
  • Paypal e-cheques vary Paypal will give you an estimate
  • Bank transfer on the day you make the transfer
  • Credit / Debit card  7 days (non paypal) 

 

For more information about international orders, including customs declarations and import duties, click here.

Custom Orders

Sadly, our custom orders take a little longer to process. We aim to have these made within 6-8 weeks of ordering. We do not send out anything that we are not 100% happy with and because everything is handmade by just myself it takes us a little time to get your toys to you. (any significant changes to the delivery schedule I will keep updated in the website blog)

We don’t generally contact customers during the 8-12 week period unless there is a problem with making your order, so please don’t worry if you don’t hear from us! For more details about our custom work and waiting times, click here.

If you want toys made in time for a special occasion, or want to be sure your ‘Ready To Ship’ toys reach you by a specific date, please get in touch before ordering.

For more information about delivery, shipping and waiting times, check out our terms and conditions. 

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